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Privacy Policy

Legal

Privacy Policy

What personal data we collect, why we collect it, and the control you have over it.

Who we are

We are City Vape, a vape store based in Dubai, United Arab Emirates. Our website is www.cityvpdxb.com.

Data we collect and why

  1. Comments — the data in the comments form, your IP address and browser user agent, used for spam detection. An anonymised hash of your email may be sent to Gravatar to check for a profile picture.
  2. Media — avoid uploading images with embedded location data (EXIF GPS); visitors can extract it.
  3. Contact forms — information you submit is used only to answer your enquiry or deliver the service you requested.
  4. Cookies — comment cookies remember your details for one year; login cookies last two days, or two weeks with “Remember me”; editor cookies expire after one day.
  5. Embedded content — videos, images or articles from other websites behave as if you visited those sites, which may collect data and use cookies.
  6. Analytics — we use third-party analytics to monitor and improve website performance.

Who we share your data with

We do not share personal data with third parties except to process transactions or when legally required.

How long we keep your data

  • Comments are kept indefinitely to simplify moderation.
  • User profiles are kept until deleted by the user or an administrator.

Your rights

  • Access — request an export of the personal data we hold about you.
  • Erasure — request deletion of your personal data, unless we must keep it for legal reasons.

Visitor comments may be checked by an automated spam detection service.

Security & compliance

  • We use robust security measures to protect your data from unauthorised access, alteration or disclosure.
  • If a data breach occurs, affected individuals will be notified promptly in line with applicable regulations.
  • We may receive analytics or advertising data from third-party services to improve your experience.
  • We do not use your data for automated decision-making or profiling.
  • We comply with all applicable data protection and privacy laws.

Contact us

For any questions or concerns about your data, contact us:

Need a hand?

Our team in Dubai replies fast — call us, email us or message us on WhatsApp.