Refund and Returns Policy
We value your satisfaction and strive to ensure a smooth refund and return process. Please review our policy below:
Refund Eligibility
To qualify for a refund, the following conditions must be met:
1. Products must be returned within 10 calendar days of purchase.
2. Items must be in their original, unused, and undamaged condition.
Once we receive the returned item, our team will inspect it and process your refund. The refunded amount will be credited back to the original payment method. For credit card payments, please allow 5 to 10 business days for the refund to reflect on your statement.
Refunds Will Not Be Issued If:
• The product is damaged.
• The return is initiated after the 10-day return period has elapsed.
Contact Us
If you have any questions or require further assistance, please reach out to our customer support team:
• Email: info@cityvpdxb.com
• Phone: +971-4-2873575
We’re here to help!
